How to reset or change your Octavia password
Quick guide
- 1Go to octavia.studio (not app.octavia.studio or hub.octavia.studio) and click Sign in.
- 2Type your email and click Email me a 6-digit sign-in code.
- 3Find the code in your email, type it in, and click Verify & Sign In. Octavia takes you to the teacher app or the Family Hub.
- 4Teachers: click School Settings at the bottom of the sidebar, open My Profile, and click Send verification code on the Update My Password card.
- 5Parents: click Settings at the bottom of the Family Hub sidebar, and click Send verification code on the Password card.
- 6Type the second code from your email and click Verify code.
- 7Type your new password twice and click Update password.
You don’t need your old password. The code in your email proves it’s you.
Still stuck? Email info@octavia.studio and we’ll help.
Want more detail? Scroll down for the full guide, with pictures.
You can reset a forgotten password, or change one you know, in a few minutes. You don’t need your old password: Octavia emails you a six-digit code to check it’s really you, and then lets you choose a new password.
The steps are the same for teachers and for parents using the Family Hub until you’re signed in. After that, each has its own page for the password. Where they differ, the step says Teachers or Parents.
You’ll need access to the email address you use for Octavia.
Step 1 — Go to octavia.studio and click Sign in
Open octavia.studio in your browser and click Sign in at the top right.
Use the main Octavia website, octavia.studio. Please don’t start from app.octavia.studio or hub.octavia.studio: the sign-in page that sends you a code is on the main website.
The address bar should say octavia.studio
Step 2 — Ask for a sign-in code
Type your email address into the Email box. Leave the Password box empty.
Click Email me a 6-digit sign-in code. Octavia says it has sent your code, and takes you to the next screen.
Sign In
Welcome back! Sign in to your account.
Step 3 — Enter the code from your email
Open your email, find the message from Octavia and copy the six-digit code. If you can’t see it, check your junk or spam folder.
Back in Octavia, type the code into the 6-digit code box and click Verify & Sign In.
Octavia signs you in and takes you to the right place: the teacher app if you’re a teacher, or the Family Hub if you’re a parent.
Enter Your Code
We sent a 6-digit code to you@example.com.
Enter it below to sign in.
The code expires after a short time. If it doesn’t work, click Resend Code and use the newest email.
Step 4 — Teachers: open School Settings
In the teacher app, look at the sidebar on the left. Scroll to the bottom, find the Setup section and click School Settings.
Parents: you don’t need this step. Skip to Parents: open Settings.
Step 5 — Teachers: send yourself a verification code
On the School & User Settings page, make sure My Profile is selected in the list on the left.
Find the Update My Password card and click Send verification code. Octavia emails you another six-digit code.
Settings
Sections
Choose an area to manage school, teacher, and account configuration.
Update My Password
Verify your account by email, then set a new password.
Change your password
For security, we’ll send a 6-digit verification code to you@example.com before you can choose a new password.
Step 6 — Parents: open Settings
In the Family Hub, click Settings in the sidebar. It’s near the bottom, under Billing, with the gear icon. If your sidebar is showing only icons, the gear is the one near the bottom.
Step 7 — Parents: send yourself a verification code
On the Settings page, find the Password card at the top and click Send verification code. Octavia emails you another six-digit code.
Password
Verify your account by email, then set a new password.
Change your password
For security, we’ll send a 6-digit verification code to you@example.com before you can choose a new password.
Step 8 — Enter the second code
Go back to your email, find the new code, and type it into the 6-digit code box on the card. Then click Verify code.
The card looks the same for teachers and parents, apart from the heading. The code is a different one from the one you used to sign in.
Teacher app
Update My Password
Verify your account by email, then set a new password.
We sent the code to you@example.com.
Family Hub
Password
Verify your account by email, then set a new password.
We sent the code to you@example.com.
No email yet, or the code has expired? Click Resend code for a new one. Clicking Cancel takes you back to the start.
Step 9 — Choose your new password
Once the code is accepted, you’ll see “Verification complete. Enter your new password below.” Type your new password in New password, type it again in Confirm new password, and click Update password.
The card tells you what the password needs. It must have upper and lower case letters, a number and a symbol such as ! @ # $ % & * or ?. It also needs to be long enough: usually at least 14 characters, or at least 8 if multi-factor authentication (MFA) is required for you. The card shows the exact number.
When it works, you’ll see Password updated. Click Done. Use your new password the next time you sign in.
Teacher app
Update My Password
Verify your account by email, then set a new password.
Password looks good.
Family Hub
Password
Verify your account by email, then set a new password.
Password looks good.
When it works
Update My Password
Verify your account by email, then set a new password.
Password updated
Your password has been changed successfully.
Step 10 — If you still have trouble
Email info@octavia.studio from the address you use for Octavia, and tell us whether you’re a teacher or a parent. We’ll help you get back in.